Product support

Let's get you
back to creating.

White Raven Digital Studio provides product, installation, workflow, and technical support for Creation Desk editors.

Start a support email

A useful request

Help us reproduce the problem.

A few precise details usually make the difference between a long email chain and a useful answer.

Tell us what you are using

Include the editor name and version, your Unity version, operating system, render pipeline, and target platform.

Show us what happened

Share the steps that led to the problem, what you expected, what occurred, and the exact Console error when available.

Attach useful evidence

Screenshots or a short screen recording can help. Remove personal information, private assets, passwords, and project secrets first.

PRODUCT HELP

What we can help with

Installation, import, and editor setup
Authoring workflows, exports, and runtime behavior
Bug reports, reproducible errors, and product feedback

PURCHASES & BILLING

Handled through Unity

Purchases will be completed through the Unity Asset Store. Unity displays applicable taxes at checkout and manages payment details, invoices, and refund requests under its policies.

KEEP IT PRIVATE

Never send sensitive information

Do not email passwords, payment-card details, bank or payout information, government tax IDs, private keys, or confidential project files. White Raven Digital Studio does not need them to provide product support.